Assess Your Agent Readiness (Assessment CTA)
Customers are no longer just people. Increasingly, your “customer” might be an agent acting on someone’s behalf — booking, negotiating, or integrating automatically. That changes everything about how businesses build relationships, deliver value, and maintain brand consistency.
Reimagining customer experience in this new environment means thinking beyond UI or service scripts — it’s about designing systems that communicate context, respect intent, and scale across both human and non-human interactions.
The agent era changes customer experience from interaction-based to intent-based. Businesses that adapt their sales, onboarding, and support models to accommodate autonomous actors will outperform those stuck in manual, linear processes.
This evolution requires new standards for interoperability, trust, and measurement — as well as a mindset shift from one-to-one service to ecosystem-level orchestration.
➡ Take the GetReadyForAgents Assessment to benchmark where your strategy stands.
