61% of US adults now use AI for health information, up from 2% in 2024, with trust gap favoring doctor portals

According to ZDNET, Salesforce's Connected Health Consumer report surveyed 3,200 consumers and found that 61% of US adults now use AI for health information queries, a rise from 2% in 2024. The survey found patients are three times more likely to trust AI accessed through their doctor's secure portal than public chatbots like ChatGPT or Claude. The report also noted 60% of patients delay care due to scheduling friction and 49% abandon calls after 10 minutes of hold time.