Salesforce acquires AI customer service platform Fin for $3.6 billion to expand Agentforce
According to CIO and TechCrunch, Salesforce closed a $3.6 billion acquisition of Fin (formerly Intercom) to integrate AI customer service agents into its Agentforce enterprise platform. Fin's agents handle multi-channel conversations across chat, email, WhatsApp, SMS, and Slack. Analysts have questioned the valuation and strategic fit of the acquisition.
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