Salesforce unveils AIforce interface and Koa domain-specific reasoning model for CRM agents

Salesforce announced AIforce, a live interface layer, and Koa, a domain-specific reasoning model built on NVIDIA's Nemotron for autonomous CRM workflows. According to CIO.com, Koa combines 27 years of Salesforce CRM product development to handle enterprise-specific agentic reasoning. The launch reflects Salesforce's push to position AI agents as a core enterprise automation layer.

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