Salesforce launches Agentforce Help Agent with pay-per-resolution pricing model

Salesforce announced Agentforce Help Agent, a pre-packaged customer service agent that connects to enterprise knowledge bases to resolve issues autonomously across chat, portals, and voice channels. According to Salesforce, the agent charges $2 per autonomous resolution from start to finish, marking the company's first offering with a pay-per-resolution pricing model rather than per-seat licensing.