Researchers find human-in-the-loop approach automates 84% of decisions while retaining oversight

According to researchers at Kühne Logistics University, Eindhoven University of Technology, and Emory University publishing in Production and Operations Management, a targeted automation approach can automate approximately 84% of decisions while maintaining human involvement in high-value judgment calls. The researchers argue companies should selectively automate decisions where human intervention adds little value, while keeping people involved where their input improves algorithm performance and enables adaptation to changing conditions.