Amazon blocks Meta's Muse AI agent from shopping on its platform

According to TechCrunch and The Verge, Amazon began blocking Meta's Muse AI agent from making purchases on Amazon.com on Sunday, displaying an error message stating that "continued access by an unauthorized AI agent violates Amazon's Conditions of Use." TechCrunch reports Amazon cited potential operational liability, noting that Muse has a lower hallucination rate than many models but remains "pretty far from zero," meaning Amazon would handle customer complaints and vendor disputes from agent-driven purchase errors.

Update (2026-09-23): According to The Verge, Amazon began blocking Meta's Muse AI agent from accessing its e-commerce platf...